Job description :
We are seeking a mid-level Oracle HCM Cloud AMS / Support Lead to provide onsite application support and maintenance services for Core HR, Compensation, Talent Management, and Learning modules. The ideal candidate will have hands-on experience in Oracle HCM Cloud, strong problem-solving skills, and the ability to work closely with business users to resolve issues and support ongoing enhancements.
Key Responsibilities :
- Provide day-to-day functional support for Oracle HCM Cloud modules : Core HR, Compensation, Talent Management, and Learning.
- Act as the primary point of contact for issue resolution, user queries, and minor enhancements.
- Collaborate with business stakeholders to understand requirements and translate them into system solutions.
- Perform root cause analysis and coordinate with offshore teams or Oracle support as needed.
- Support data uploads, validations, and reporting needs using HCM tools and standard processes.
- Support quarterly updates of Oracle Cloud
- Participate in testing activities for patches, updates, and new features.
Required Skills :
4 5 years of experience in Oracle HCM Cloud with hands-on expertise in Core HR, Compensation, Talent, and Learning modules.Good understanding of HCM business processes and configurations.Experience in AMS / support environments with ticketing tools and SLA-based delivery.Strong communication and interpersonal skills to work directly with business users.Ability to troubleshoot issues independently and escalate when necessary.Preferred Qualifications :
Oracle HCM Cloud certification(s) in relevant modules.Experience working in onsite-offshore support models.Familiarity with integration touchpoints and data flows between Oracle HCM and other systems.