Problem Manager

A company is looking for a Member Services Problem Manager.

Key Responsibilities

Manage the Problem Management lifecycle in alignment with ITIL best practices

Conduct trend analysis to identify and log problems before they escalate

Lead cross-functional teams to investigate and resolve underlying issues

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (equivalent experience considered)

Proven experience in IT Service Management (ITSM) in an ITIL-aligned environment

ITIL v3 / v4 Foundation certification (Problem Management Practitioner certification is a plus)

Experience in conducting comprehensive trend analysis and identifying patterns in incident data

Ability to work under pressure and manage multiple priorities in a fast-paced environment