Business Services Center Analyst 1 (NY HELPS) - VID 198106

Business Services Center Finance Service Line Manager

The incumbent of this position will be assigned to one of the Business Services Center Finance service lines. Duties of this position include, but are not limited to the following :

Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day-to-day duties.

Disseminate technical assistance to staff engaged in assisting customers, agencies, and their vendors, overseeing the most difficult and complex issues.

Maintain a comprehensive understanding of various BSC systems, such as SFS and FileNet, including the ability to run reports.

Maintain a comprehensive understanding of laws, rules and regulations as appropriate for your service line, and how to effectively apply them in diverse situations.

Monitor performance metrics, evaluate and develop corrective measures when necessary.

Provide support and advice to the entire unit on the most complicated requests.

Conduct both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.

Provide guidance, technical assistance and training to customer agencies and / or vendors to facilitate the appropriate processes, ensuring all control requirements are met.

Develop and implement Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.

Lead and participate in team huddles and share your ideas and insights with staff.

Perform all duties with a "continuous improvement" mindset, offering ideas and solutions to coworkers.

Interact with customers (telephone, email, in person) in a respectful, helpful manner, and actively listen to issues and guide them through appropriate solutions.

Take a lead role in providing the best possible customer service while keeping the BSC's and the State of New York's needs in perspective.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Notes :

• There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.
• At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

This title includes a traineeship opportunity, and applicants will be appointed to the appropriate level

Required experience : Professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master's and higher-level degrees in a related field will substitute for one year of required experience.

Business Services Center Analyst Trainee 1 (equated to SG-14) : bachelor or higher degree.

Business Services Center Analyst Trainee 2 (equated to SG-16) : bachelor or higher degree and one year of required experience.

Business Services Center Analyst 1, SG-18 : bachelor or higher degree and two years of required experience.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1, 52.6 or 70.4 of the Civil Service Law.

PCO Candidates : Individuals with a score of 100 or above on the Professional Career Opportunities (PCO) eligible list are encouraged to apply.

Individuals who possess a bachelor's degree or higher AND have 55b / c eligibility are encouraged to apply. If applying using your 55b / c status, please provide a copy of your current 55b / c eligibility letter. For additional information regarding 55b / c and / or how to apply please visit the Civil Service webpage https : / / www.cs.ny.gov / rp55 / .

Successful completion of a two-year traineeship leads to appointment as a Business Services Center Analyst Specialist 1, SG-18.

The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS's EEO / AA statement and benefits joining Team #OneOGS, please visit http : / / www.ogs.ny.gov / employment.

NOTE ON TELECOMMUTING : Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.