Account Manager (Direct Hire) - Hamilton, OH
Salary : $50,000-$75,000
Schedule : Monday-Friday | 8 AM - 5 PM
Staffmark is hiring a Direct Hire Account Manager to join a fast-growing fulfillment and logistics operation in Hamilton, OH. If you're a customer-focused problem solver with experience in account management or supply chain operations, this is an excellent opportunity to advance your career in a supportive, high-performing environment.
Qualifications
- Education : Bachelor's degree in Business, Supply Chain, Logistics, or related field (preferred).
- Experience : 2-5 years in account management, customer service, logistics, or fulfillment.
- Technical Skills :
Proficiency with WMS or inventory management systems
Strong analytical and problem-solving abilitiesAbility to manage multiple accounts in a fast-paced operationSoft Skills :Excellent communication and relationship-building skills
High attention to detail and strong organizational abilitiesAdaptability and commitment to delivering exceptional client serviceCertifications : APICS, CSCMP, or similar certifications are a plus.Position Summary
The Account Manager serves as the primary contact for assigned client s-e nsuring clear communication, operational accuracy, and top-tier service delivery. You will build trusted client relationships, resolve issues quickly , monitor performance, and partner closely with warehouse and logistics teams to drive efficiency and customer satisfaction.
Key Responsibilities
Client Relationship Management : Build and maintain strong partnerships through proactive communication and tailored support.Issue Resolution : Address delays, discrepancies, and service concerns with timely, effective solutions.Performance Monitoring : Track KPIs such as order accuracy, fulfillment speed, and customer satisfaction.Process Optimization : Collaborate with warehouse teams to improve workflows, reduce costs, and enhance service.Client Onboarding : Guide new customers through onboarding, training , and system adoption.Data Analysis & Reporting : Analyze client data to forecast demand and identify opportunities for improvement.Cross-Functional Coordination : Work with logistics, warehouse, and sales teams to align operations with client needs.Contract & Pricing Support : Assist with pricing reviews, contract compliance, and service-level adherence.Employee Benefits
Offered by our client
Medical & Dental Insurance401(k) ProgramPaid VacationFull benefits package provided upon hire.
Ready to take the next step in your career? Click "Apply Now" to submit your resume. A recruiter will connect with you soon to answer questions and help you get started. Staffmark is committed to matching the right people with the right opportunities-we look forward to meeting you!