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Solutions Engineer

Solutions Engineer

Jibe VenturesSan Francisco, CA, United States
18 days ago
Job type
  • Full-time
Job description

Solutions Engineer

  • Sales
  • San Francisco
  • Senior
  • Full-time

Description

groundcover is a fast-growing B2D company reinventing how developers monitor their cloud-native applications — and the impact they can make at scale. We give engineering teams the insights they need to troubleshoot faster and more effectively when things break. Our belief : even the most complex systems deserve a flawless, intuitive user journey.

We're building a product for developers that redefines the look, feel, and usability of observability tools — and we’re expanding our Sales team with an Solutions engineer that breathes B2D .

What You’ll Do :

  • Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
  • Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
  • Manage the technical aspects of the entire sales cycle, including Proof of Concepts / Value
  • Understand and communicate customer needs to the product teams for future product enhancements.
  • Build solutions to fill gaps and enhance the core product
  • Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
  • Be active on internal and external Slack channels
  • Present at conferences, meetups, podcasts, livestreams etc.
  • Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.
  • Ability to attend in-person events and meetings - and work in office

    • Requirements

  • 5+ years of experience in a Solutions Engineer or Sales Engineer role – must
  • 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
  • A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
  • Strong understanding of cloud-native environments and modern infrastructure, including Docker, Kubernetes, AWS, GCP, Azure, OpenShift, and observability data sources like CloudWatch, OpenTelemetry, Fluentd / FluentBit, and Prometheus
  • Proven customer-facing experience – confident, articulate, and able to lead technical conversations both in-person and over Zoom
  • Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
  • Willingness and enthusiasm for frequent travel
  • Experience as a developer - advantage
  • Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.

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    Solution Engineer • San Francisco, CA, United States