Service Desk Technician I, II

Service Desk Technician I

Hiring Range : $22.55 to $30.06

Pay Range : $22.55 to $33.82

Service Desk Technician II

Hiring Range : $25.81 to $34.42

Pay Range : $25.81 to $38.72

Summary of Job Responsibilities :

The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting centralized Service Desk; documenting all user contacts according to specified guidelines; following procedures to manage Incident and Service Request ticket life cycles; providing telephony, application, and hardware support to users; providing telephone-based and remote-control support to users.

This position has two (2) levels designed to provide progressively more responsible and independent work experience. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments.

Qualifications :

SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF’s vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services :

• High School diploma; OR GED.
• Two (2) years of Administrative Support experience; OR demonstrated competency as an Administrative Support III at SCF; OR technical IT knowledge of hardware and software gained through work or personal experience.
• Must meet the following conditions to qualify as an approved SCF driver :

Valid Alaska driver’s license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include :

May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver’s license.

Zero (0) violations in the past five (5) years.

Additional Qualifications for Service Desk Technician II :

Native Preference :

Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference.

Employee Health Requirements :

Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment : MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.