Remote Customer Service Fraud 15per Hour + Day One Benefits

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Part Will You Play

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard / scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training research of department policies procedures external regulations and analytic techniques and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Full-Time

Experience : years

Vacancy : 1