Job File Coordinator

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO Team Fletcher is hiring a Job File Coordinator! SERVPRO's restoration process involves helping business or homeowners whose structures have been damaged by storms, water, fire, mold and other causes through the process of clean up and removal / replacement of unsalvageable materials. Our goal is to make it Like It Never Even Happened! This office-based position needs a person who loves to help customers and is knowledgeable in construction / damage restoration processes or property insurance processes. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, then You could be our Hero!

The primary responsibilities of the Job File Coordinator are to monitor incoming damage mitigation leads through conversion to active job status. The Job File Coordinator will communicate frequently with customers, insurance adjusters, and Project Managers by phone, email, and text. The Job File Coordinator will work closely with Mitigation Management to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements for SERVPRO and various insurance companies are met and all work performed is accurately invoiced.

Key Responsibilities

Position Requirements

Skills / Physical Demands / Competencies

This is a full-time sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, bend, climb stairs or stand on a stepstool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 7 : 00 a.m. and 5 : 00 p.m., MondayFriday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs. This position does require the ability to perform on-call duties on a rotational basis during after-hours and weekends.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.