Financial Coordinator

Job Description

Job Description

Job Title : Patient Financial Coordinator

Location : CARE Fertility, Bedford, TX

Position Type : Full-Time

Salary Range : $18.50 to $22.50 per hour (USD)

About Us :

CARE Fertility is a premier fertility clinic and surgery center dedicated to providing compassionate, patient-centered care. Our expert team strives to help individuals and families achieve their reproductive goals through cutting-edge treatments and state-of-the-art medical technology.

Job Summary :

We are seeking a highly organized and detail-oriented Patient Financial Coordinator to join our team at CARE Fertility. In this full-time role, you will be the primary point of contact for patients regarding their financial responsibilities. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to manage multiple tasks in a fast-paced medical environment, including handling large payments and providing financial guidance to patients.

Key Responsibilities :

Patient Communication :

Educate patients on their financial responsibilities and available payment options.

Provide accurate cost estimates for procedures and services.

Inform patients of specific insurance requirements, such as CD3, Fertility Solutions Enrollment, etc.

Schedule patients as appropriate to ensure timely treatment.

Billing and Payments :

Generate appropriate financial forms (fee-for-service or self-pay) and send them to patients.

Review patient accounts for any claims pending or outstanding balances.

Collect payments for treatment and ensure timely posting of payments received each day.

Insurance Coordination :

Verify that valid authorizations are on file.

Collaborate with prior authorization specialists and third-party payer billing coordinators to obtain necessary documentation or inform patients if surgery is pending.

Financial Assistance Programs :

Assist patients with applications for financial aid, including programs such as Future Family and PatientFi.

Maintain accurate records of all financial assistance activities and applications.

Record Management :

Ensure patient accounts are up-to-date in the EMR system (DOC).

Add patients to the patient tracker and maintain its accuracy.

Safeguard confidential information in compliance with HIPAA regulations.

Team Support & Communication :

Assist team members with financial or scheduling questions as they arise.

Respond promptly to calls, voicemail messages, and emails throughout the day.

Maintain effective communication with other departments to ensure smooth workflow.

Qualifications :

High school diploma or equivalent (Associate’s degree or certification in healthcare administration is a plus).

A minimum of 1-2 years of experience in a medical office, healthcare administration, or customer service role.

Familiarity with medical terminology and EMR systems preferred.

Strong organizational skills and meticulous attention to detail.

Excellent verbal and written communication skills.

Ability to multitask and work efficiently in a fast-paced environment.

Compassionate and patient-focused approach, with an ability to handle sensitive conversations about financial matters.

Benefits :

Competitive salary based on experience.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

401(k) retirement plan with employer matching.

Opportunities for professional development and growth.

How to Apply :

If you are a motivated and compassionate individual with a strong attention to detail and a desire to make a positive impact in patients’ financial experiences, we encourage you to apply.