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Client Service Specialist

Client Service Specialist

National Jewish HealthLocation Denver, CO, US
30+ days ago
Job type
  • Part-time
Job description

Position Summary

Provides customer support to the laboratory client service program.

Essential Duties

  • Communicates with clients and assists them with questions regarding the diagnostic laboratory services. Includes sending sending results by printer, fax, and mail, or delivers to on-campus locations.
  • Reviews specimen master logs, performs Daily QA and requisition scanning, handle multi-line phones, filing, archiving, labeling, sorting, and photocopying.
  • Acts as a link between clients and all other areas of the institution by responding promptly to questions and concerns. Recognizes and resolves potential problems and is able to explain specimen collection, draw procedures and lab test requirements.
  • Uses multiple applications to access data and complete data entry. Routes information to other deaprtments as required.
  • Assists the Marketing Department by providing information and feedback to maintain effective client relations.
  • Trains and support clients as needed. Perform client outreach as directed.

Other Duties

  • Stocks, organizes, and orders supplies for uninterrupted service.
  • Attends continuing education programs sponsored by National Jewish, manufacturer in-services, and / or professional society programs, as directed.
  • Participates and assists the supervisor with departmental projects for quality assurance and quality improvement.
  • Performs all other duties as assigned.

    • Competencies

  • Customer Focus : Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
  • Problem Solving : Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.
  • Informing and Communicating : Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Attention to Detail : Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

    • Supervisory or Managerial Responsibility

    None

    Travel

    None

    Core Values

  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Be well groomed, appropriately for your role and wear ID Badge visibly.
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  • Wears appropriate PPE as outlined by the infection control policies and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.

    • Minimum Qualifications

  • Education : High School diploma or equivalent required.
  • Work Experience : 2 years of customer service experience required.
  • Special Training, Certification or Licensure : None

    • Salary Range : $20.69 - $27.36

    Benefits

    At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Comprehensive Medical Coverage : Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off : Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans : Coverage effective the first of the month after hire.
  • Retirement Savings : 403(b) plan with employer contributions after two years.
  • Wellness Incentives : Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement : Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance : Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness : Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance : Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits : Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts : Savings on local services, insurance, and RTD bus passes.

    • Application Deadline : This position will be open for a minimum of three days and until a top applicant is identified.

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    Client Service Specialist • Location Denver, CO, US