Field Support Representative

Panzer Solutions LLCNew York, NY, US

1 day ago

Job type

Full-time

Job description

Job Description

Role : - Field Support Representative

Location : - New York, NY (Hybrid)

Contract : - 30-60 day contract-to-hire with an immediate start date

Job Description : -

This position is pivotal in ensuring the successful installation, maintenance, and repair of cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.

If you're passionate about advanced robotics, precision engineering, and making a real difference in healthcare, this is your chance to be part of something extraordinary.

What Your Day-To-Day Will Involve :

Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
Record potential complaints, relay feedback, and report trends
Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase
Proactively monitor customer critical success factors and provide recommendations
Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house
Train company personnel and distributors on the correct operation and servicing of equipment
Provide remote technical support to customers and company field personnel
Comply with federal, state, and local regulations

The Qualifications We Need You to Possess :

Must either reside or live 1 hour from New York International Airports

Ability to travel up to 75% of the time (by car or flying)

Minimum 3+ years relevant experience. Associates degree required.

Operation monitoring

Quality control analysis

Complex problem-solving and critical-thinking skills

Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials

Ability to effectively present information in one-on-one and small group situations to customers and coworkers

Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations

Exceptional level of drive and dedication to deliver resolutions for the best customer experience

The Qualifications We Would Like You to Possess

Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required

Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.

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Field Representative • New York, NY, US