Head of Member Processing

A company is looking for a Head of Member Processing & US Oversight.

Key Responsibilities :

Lead the member processing team to ensure high-quality service delivery across various locations

Drive transformation initiatives focused on automation and process optimization to enhance customer experience

Build and maintain strong relationships with key customers and partners to support business growth

Required Qualifications :

15+ years of experience leading Operations teams in Retirement Recordkeeping

Strong background in Member Processing and Taft Hartley plans

Experience in managing large-scale operations with significant change management experience

Demonstrated ability to inspire and develop high-performing teams

Strong financial acumen and experience in managing business risk and profitability