Front Desk Associate

Job Description

Job Description

Salary : $12.80-$15.00 per hour

Front Desk Associate

TNT Strong Fitness Center Service Standards :

Work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from which performance is evaluated.

TNT Strong COMMITMENT

Do your best at all times to promote, support and help TNT Strong to achieve its vision, mission and core values.

POSITION OVERVIEW

Team members who work at the front desk play an integral role in providing legendary customer service to our members and guests, and in so doing, contribute to the overall success of the club and the company. Our front desk team provides the first impression of who we are to anyone walking in our door and is there to greet and acknowledge members and guests, check in members, answer the phones and direct calls appropriately, and assist members and guests with inquiries and concerns.

In addition to the primary roles and responsibilities described within, each Front Desk team member embraces and follows the guidelines outlined in our Service Standards and represents TNT Strong while they are in the clubs. Front Desk team members must maintain a professional manner in dealing with fellow staff, members and guests and must display a helpful and positive attitude and assist other departments when necessary. Front Desk team members are encouraged to communicate ideas on best practices to their managers as well as colleagues in other departments.

Key Responsibilities

Contribute to providing a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and builds community.

• Sincerely acknowledge members and guests.
• Ensure you are professional in your personal presentation.
• Use a professional and friendly communication style to enhance members and guests experiences.
• Be aware of and meet specific member and guest needs.
• Create and deepen relationships with members and guests to enhance their sense of belonging and community with the club.
• Work in partnership with other members of TNT Strongs team and as an integrated member of TNT Strongs community and contribute to the effective and efficient running of the day-to-day operations of the department and club.

Multi-task, follow up and remain resilient in a fast-paced environment; this includes consistently performing the tasks and special projects outlined on the shift checklist in a timely manner.

Ensure that all members and guests check in and have active memberships collect dues and update billing when appropriate.

Work Schedule :

Work hours will correspond to the needs of the club.

Key Performance Evaluation Factors :

Ability to exemplify and live the companys core values

Ability to fulfill essential duties

Experience, Knowledge & Abilities :

The ideal experience, knowledge and abilities include :

Commitment to providing top notch customer service and some experience working in a fast paced customer service role;

High School equivalent or higher

Job Types : Part-time, Full-time

Pay : $12.80 - $15.00 per hour

Shift : Day shift,

Evening shift, Morning shift

Weekly day range : Monday to Friday

Weekend availability

Ability to commute / relocate :

Prince Frederick, MD 20678 : Reliably commute or planning to relocate before starting work (Required)

Work Location : In person