Manager Assistant

Job Description

Job Description

Benefits :

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose :

The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager / Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management

Key Responsibilities :

Strategic and Financial Management

Assist in monitoring financial performance and adjust operational strategies accordingly

Regularly report to the General Manager or AGM

Analyze data to assess operational performance and identify areas for improvement.

Operational Management

Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction

Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff

Supervise the maintenance and cleanliness of the facility

Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections

Providing administrative support to the Operations, Assistant General Manager, and the General Manager

Staff Management

Empower staff to deliver exceptional legendary service

Lead team members with integrity and purpose

Assist in the development of staff

Provide direct and honest feedback to staff regarding individual performance

Manage staff training and employee relations

Take an active part in the recruitment and retention of staff

Customer Service

Ensure guest satisfaction by addressing and resolving complaints promptly

Monitor customer feedback and use insight to improve service quality and experience

Oversee loyalty and rewards programs to encourage repeat business

Providing guests with information about the venue, attractions, and other services provided.

Education & Qualifications :

Highschool or GED equivalent.

Must be 21 years old.

Must be able to work up to fifty hours per week.

Able to lift up to 50 lbs, Able to stand for long periods of time.

Desirable - AA or BA in business management or relevant discipline.

Experience :

Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.

Experience in a high-volume environment.

Desirable - Previous experience in a senior leadership role at an FEC or restaurant.

Skills & Competencies :

Excellent verbal and written communication skills

Time management skills

Leadership skills

Meticulous attention to detail

Desirable - Basic understanding of financial management and basic financial principals

Desirable - Familiarity with the latest entertainment trends and technology

Technological Proficiency

Basic payroll and HRIS platform understanding

Basic working knowledge of our Customer Relationship Management (CRM) Software

Working knowledge of our Point-of-Sale (POS) Systems

Working knowledge of reservation and booking software

Intermediate skills with Microsoft office, and Windows based PCs

Desirable - basic Social Media proficiency

Personal Qualities :

Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

Languages :

English

Desirable - Spanish

Department : Operations

Location : On-Site

Travel Required : No

Type : Full-Time

Working Pattern : Monday-Friday, Weekends, Nights, Holidays

Reports To : General Manager / Assistant GM

Collaborates With : Human Resources, Sales and Marketing, Payroll, Administrative Support Teams

Supports & Engages With : Junior Managers, FOH, BOH, Games, Guests