Field Technician, Transport

Job Description

Job Description

As a Field Technician, Transport, you will use a company truck / van to perform first and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks, and weather conditions can (and will) change on a regular basis. This position provides coin & cash handling and transportation responsibilities which involves using a specially designed hand truck to pull / push coin bins weighing up to 600lbs from the kiosk to the vehicle and deliver them to a designated location.

Key Responsibilities

• Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
• Electromechanical troubleshooting, calibration, repair and maintenance.
• Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.
• Perform repairs including replacing worn parts using small tools and diagnostic utility.
• Perform remote diagnostics and assist Service Representative & Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning.
• Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.
• Effectively prioritize route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.
• On a daily basis monitor market metrics and construct / adjust weekly plan to ensure balanced delivery of metrics and expectations / commitments are met.
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
• Consistently plan / schedule and prioritize installation / de-installation activities into weekly planning to ensure deadlines are met.
• Perform coin handling and transportation services.
• Receive, prioritize and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize and schedule Loss Prevention dispatches / investigations and report findings.
• Manage parts orders and inventory.
• Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.
• Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• Demonstrate good judgment in time management, route planning, efficiency and expense control.
• Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.
• Interface effectively with various teammates throughout the company to resolve customer problems and situations.

Education & Experience

Knowledge, Skills & Abilities

Additional Requirements

Physical Requirements

Field Technician work involves operating a van / truck to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a van / truck, including prolonged sitting. This position provides coin & cash handling and transportation responsibilities, which requires positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to regularly handle or move objects weighing up to 30 lbs., occasionally move or lift objects up to 85 lbs., and frequently move coin bins weighing up to 600 lbs. using a specially designed hand truck. Climbing in and out of the van / truck, and ascending and descending the step into the van / truck are required. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.

EEO Statement

We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where each individual can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.

Benefits

We believe continued good health, financial security, and work-life balance are important. We offer a complete, progressive benefits package including an outstanding healthcare plan, 401k match (immediately vested), generous paid time-off, paid parental and adoption leave, corporate matched giving, and more. In addition, we have a casual and flexible work environment with work from home options.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.