Technical Support Analyst 2

Job Title : Technical Support Analyst 2

Location : Richmond, VA 23219

Duration : 6 Months+ (With possible Extension)

Job Summary :

We are seeking a detail-oriented and customer-focused Technical Support Analyst 2 to provide Tier 1 and Tier 2 technical support services to end users. The ideal candidate will possess strong diagnostic and troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving in a fast-paced environment.

This position supports a wide range of IT systems including desktops, laptops, mobile devices, printers, A / V equipment, and telecom systems. The candidate will be responsible for logging and resolving tickets, escalating issues when necessary, maintaining inventory records, and providing outstanding service to users across the organization.

Key Responsibilities :

• Provide helpdesk support , including evaluating, logging, prioritizing, and resolving technical issues using ticketing systems.
• Troubleshoot and support hardware (desktops, laptops, printers, AV equipment) and software applications.
• Manage and support telecommunications systems including VoIP phones, cell phones, and mobile connectivity.
• Install, configure, and update applications and software across user systems.
• Maintain and reconcile IT inventory and asset management systems.
• Provide technical training and support to end users as needed.
• Prepare weekly reports and document support activities thoroughly.
• Collaborate with team members to ensure continuity of support and act as a backup for key functions.

Required Skills & Experience :

Nice to Have :

Soft Skills :

Work Environment :