Associate Director Dining Services - Retail

Associate Director Of Dining Services

The Associate Director of Dining Services will provide visionary leadership, operational excellence, and a hands-on management style for our diverse portfolio of retail dining venues. This role oversees Davis Caf, Chick-fil-A (CFA), Concessions, QDOBA, vending services, and upcoming new retail dining locations.

The Associate Director plays a critical role in ensuring an exceptional dining experience for our students, faculty, staff, and guestsdelivering quality, service, and innovation in a fast-paced, student-centered environment.

Key Responsibilities

Leadership & Personnel Management

• Directly supervise retail location managers, supervisors, and associates.
• Lead hiring, onboarding, training, coaching, and performance management processes.
• Foster a positive and inclusive team culture rooted in customer service and teamwork.
• Conduct regular evaluations, implement progressive discipline as needed, and reward high performance.
• Plan and lead daily team briefings and support brand certification training.
• Ensure all team members meet required certifications for licensed branded concepts (e.g., Chick-fil-A, QDOBA) and maintain compliance with ongoing brand certification and recertification standards.

Operations & Guest Experience

Financial Oversight

Facilities, Equipment & Compliance

Strategic Initiatives & Innovation

Qualifications

Required :

Preferred :

Working Conditions : Physical Demands

Environmental Hazards

Lifting Required : 25 pounds

Travel Required : Less than 5%

Night and Weekend Work Required : Yes

Seasonal Responsibilities : Associate Director may be assigned to work in a different dining unit during school holidays and breaks when classes are not in session.

Information about how to submit an application can be found at https : / / employment.davidson.edu