Customer Service Representative

Customer Service Representative Requirements

Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)

You are passionate about customers / clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email

You can work in a fast-paced environment where multitasking and organization skills are required

You pay attention to detail and have strong problem solving and decision-making skills

You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement

You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility

You have strong interpersonal, and communication skills

You have an interest in working with a hybrid model both on site and remote.

Company Benefits

Long-term opportunity with a great chance of being hired permanently

Incredible company culture with great growth opportunities

Non-sales

Customer Service Representative Job Description

Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to :

Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.

Document records of customer interactions, transactions, and inquiries.

Provide resolution to any complaints and escalate, as necessary.

Refer unresolved customer issues to designated departments for further investigation.

Enter new customers in multiple software systems using submitted account paperwork.

Enter consumer refunds in a timely and accurate fashion.

Enter and track customer hardware service requests (RMAs).

Hybrid after Training

3 days in the office

Monday & Friday from home

Tuesday-Thursday onsite in Malvern, PA

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by Jobble