MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
We are seeking a highly organized and proactive Business Development Specialist (BDS) Representative to join our Mobile Service team. In this remote role, you will serve as a vital link between dealerships, customers, and our internal field teams. Your primary focus will be driving appointment volume through strategic outreach, managing dealer relationships, and ensuring the seamless operation of our mobile service software.
Key Responsibilities
Customer Outreach & Lead Management: Perform outbound calls using dealer-provided customer and recall lists to schedule mobile service appointments. You will also design and execute text and email marketing campaigns within the mobile service software to generate new service leads.
Dealer Support & Software Management: Act as a consultant for dealerships by helping them adjust mobile service offerings, set up automations, and troubleshoot software issues in coordination with the mobile service technical team.
Reporting & Strategy: Tracking of set and completed appointments to generate performance reports for both internal and dealership management. Analyze results and provide actionable recommendations for increasing mobile service volume.
Relationship Management: Schedule and lead weekly team meetings with dealership personnel to review outreach strategies, discuss performance metrics, and provide additional software training as needed.
Documentation & Collaboration: Maintain records of dealership meetings and recaps for dealership management and internal tracking. Participate in internal weekly team meetings to align on goals and priorities.
High school diploma or equivalent.
2 years or more of customer service experience.
Ability to work in a team environment.
Excellent verbal and written communication.
Comfortable in voice and digital channels.
Ability to handle objections and rebuttals while quickly adjusting to customer concerns.
Preferred Skills
Strong technical proficiency with the ability to quickly learn and train others on software scheduling and reporting tools.
Self-motivated and capable of managing a diverse daily task list in a fully remote environment.
Analytical mindset with the ability to translate data into growth strategies for dealership management.
This is a unique opportunity to be at the forefront of the mobile service revolution in the automotive industry. You will enjoy the flexibility of a remote work environment while playing a critical role in the success of our dealership partners.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
BDC Agent • Detroit, MI, United States
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