Quality Director

Strategic Leadership For Quality Management

Provide strategic leadership and direction to the quality organization, fostering a culture of excellence and ensuring alignment with corporate goals and customer expectations. Develop management commitment and accountability, ensuring quality is embedded in leadership responsibilities and organizational objectives. Establish, maintain, and continuously improve the Quality Management System (QMS) in compliance with ISO 9001, AS 9100, 10 CFR 50 Appendix B, NQA-1, ASTM E543, and other applicable standards. Manage internal audit processes and host external audits, including those conducted by third-party registrars, customers, and regulatory agencies, ensuring compliance and readiness. Monitor and communicate quality objectives and performance, providing accurate data, trend analyses, and actionable improvement plans to stakeholders and executive leadership. Oversee document control for quality procedures, technical work instructions, and other quality-related documentation to ensure accuracy and accessibility. Perform regular reviews and analysis of quality data, including failure statistics, incidents, inspections, audits, training, and other reports to ensure data integrity and drive improvement. Serve as the primary escalation point for customer quality concerns, ensuring timely resolution and maintaining high levels of customer satisfaction. Communicate with clients regarding quality plans, audits, tenders, and other quality-related requests to support transparency and partnership. Report quality metrics and audit results to executive leadership, offering insights and recommendations to support strategic decision-making. Maintain professional and technical expertise through ongoing education, networking, and participation in industry forums and societies.

Minimum Requirements :

• Associate or Bachelor's degree in a relevant field, or equivalent experience.
• Minimum of 10 years of experience managing and auditing ISO 9001 Quality Systems, with demonstrated success in quality leadership roles.
• Proven ability to lead enterprise-level quality programs, driving measurable improvements in performance and compliance.
• Strong leadership and coaching skills, with the ability to motivate and develop teams across all levels of the organization.
• Excellent communication and customer service skills, with the ability to interact effectively with internal stakeholders and external clients.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong analytical and organizational skills, with the ability to manage multiple priorities in a dynamic work environment and meet defined deadlines.
• Willingness and ability to travel to job sites and assigned locations, including after-hours incident response and on-call availability. Approximately 40% travel required, including occasional overnight and weekend stays.
• Ability to lift 30 pounds.

This job description reflects management's assignment of essential functions; and does not prescribe or restrict the tasks that may be assigned. Mistras Group is an Equal Opportunity Employer / Veterans / Disabled. MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is "At-Will," which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.