Retail Fulfillment Associate - Reserve

Retail Fulfillment Associate

The pay range for this position starts at $17.09 / hr and is based on the level of relevant experience and qualifications above the minimum requirements for the role.

Reserve : a position working an average of 20 hours per week (anywhere between 40-999 hours per year).

Job Summary

The Retail Fulfillment Associate is responsible for ensuring the accurate and timely shipping of all E-commerce and Direct-to-Consumer (DTC) orders. This role requires a proactive, detail-oriented individual with strong skills in the product fulfillment process for both wine and merchandise. By delivering efficient, accurate service, the Fulfillment Associate plays a key role in extending the high level of guest service and satisfaction that drives brand loyalty. This position ensures that off-site guests experience the same exceptional service as those visiting in person, with every order handled to exceed expectations.

Essential Job Duties

• Work with our order entry team to prepare, pick, and ship orders.
• Follow departmental Standard Operating Procedures (SOP) to ensure accurate and timely package delivery to our guests.
• Demonstrate strong attention to detail, problem-solving skills, and speed in handling guest orders.
• Maintain wine and merchandise inventory in a neat, orderly, and safe manner.
• Assist with special projects such as preparing freight shipments and other large orders.
• Receive, unload, and stock deliveries from the Distribution Center and Wine Production.
• Assist with accurate on-hand inventory counts for our products.
• Communicate with appropriate teams regarding shipment delays and errors.
• Provide support for all areas of the Fulfillment Center.

Qualifications

Physical Requirements