Mission Control Operator

Job Description

Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – that is us : SSI SCHAEFER. What we also are : A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER : 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K / matching, a great PTO package, and, because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal-opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!

Shift : This is an on-site position. Sunday, Monday, Thursday, and Friday from 9 pm. to 7 am.

The Mission Control Operator closely monitors and provides thorough analysis, documentation, and fault reporting of automated material handling software systems and equipment in warehouses and distribution centers, using an array of technical tools to perform complex troubleshooting and problem-solving, and maintains an open channel of communication.

Essential Functions :

• Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
• Identifies issues that are mechanical or logical and escalates to the appropriate team for resolution.
• Helps train internal and external customers to increase system knowledge, resolve issues, and prevent recurring issues.
• Helps create documentation and training materials for system users and system service & maintenance.
• Designs, generates, and maintains reports detailing the daily operations of the systems.
• Provide analysis regarding various system parameters in order to increase throughput and system availability and decrease overall cycle time.
• Effectively communicates with customers in high-impact scenarios.
• Works shift as part of the rotation for 24 / 7 coverage.
• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Functions.
• Reporting / calling out equipment faults and passing along the information to the correct department (i.e., IT / Mechatronics / PLC)

Additional Responsibilities :

Required Requirements :