PC Support I
SnapIT SolutionsKansas City, MO, United States1 day ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent (Associate's or Bachelor's preferred). 1-3 years of experience in IT end-user support. Working knowledge of Windows 11 , Active Directory , Entra ID , and Intune . Experience maintaining laptop / PC and printer hardware. Familiarity with iOS and Android devices. Strong customer-service and communication skills. Ability to organize multiple requests and maintain an orderly workspace. Relevant certifications (e.g., CompTIA A+ , Microsoft MCDST ) are a plus. Valid driver's license required . Ability to lift and carry up to 70 pounds. Comfortable bending, kneeling, and working in tight spaces. Primarily office-based with occasional on-site or remote work. Regular travel within the Kansas City area and surrounding regions; company vehicles are provided. Schedule : Monday - Friday, 8 : 00 a.m. - 5 : 00 p.m. (Additional hours may be required for support or maintenance.) Start Date : November 17, 2025 End Date : November 13, 2026 Salary : $52,000 / year.
Job Description
SnapIT Solutions is seeking a PC Support I Technician to provide hands-on and remote technical support for desktops, laptops, and end-user devices. This role supports staff and students in a dynamic, technology-driven environment by ensuring efficient hardware and software performance, maintaining IT assets, and assisting users with day-to-day technical issues.
Key Responsibilities
- Provide end-user support for desktop, laptop, and mobile devices.
- Troubleshoot and resolve issues related to Windows 11, Microsoft Office 365, and common applications.
- Support conference room equipment, AV setups, and IT Walk-Up users.
- Configure and maintain laptops, PCs, printers, iOS, and Android devices.
- Manage and prioritize incidents using a ticketing system.
- Support account provisioning, device configuration, and software installation.
- Maintain accurate documentation and inventory of IT assets.
- Communicate effectively with users of varying technical skill levels.
- Participate in occasional on-site visits or special projects as needed.
Requirements
Physical Requirements
Work Environment
Salary & Details
Locations Kansas City, MO
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Support • Kansas City, MO, United States
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