Talent.com
Integrated Facilities Management Lead

Integrated Facilities Management Lead

JLLCharlotte, NC
30+ days ago
Salary
$175,000.00–$215,000.00 yearly
Job type
  • Full-time
Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location / Work Mobility Classification :

  • Charlotte, NC or Raleigh, NC
  • Hybrid (On-site 2 days a week)

We are seeking an Integrated Facility Management (IFM) Lead to join us in our Charlotte or Raleigh, North Carolina locations. The position will be responsible for the client account team’s overall Facility Management base building portfolio. The individual will demonstrate leadership, responsiveness, and creativity while overseeing the operation, staffing, performance, and development of the facility management team. The IFM Lead will ensure consistent service delivery across the entire portfolio by having robust processes implemented across regions. They will drive client satisfaction, demonstrating value to the client with a focus on managing the team’s Operating Metrics. The IFM Lead will also support their team in development of budgets, control costs, and manages those who coordinates service provider(s) and staff activities. The role will be asked to leverage organization skills, problem solving, and creative thinking to resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. There will be extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting JLL’s goal to provide our clients with the highest level of client service available.

Essential Functions :

  • Responsible for operational excellence through multi-region management planning / routines within the Facility Project Management service delivery, including but not limited to the team's ability to exceed client's Operating Metrics and adherence to both JLL and Client process / deliverables.
  • Oversee the development and management of the annual operating expense budgets
  • Partner with other on account JLL services lines to provide consistency and to ensure the use of best practices throughout the client’s portfolio
  • Develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
  • Provide leadership for the successful implementation of special projects and initiatives
  • Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner
  • Management of client escalations or initiatives within the teams area of responsibility
  • Oversee the development and timely submission of monthly / quarterly / annual reporting appropriate for the client
  • Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained.
  • Provide oversight for the Facility Project Management team responsible for executing time sensitive like-for-like capital replacements on behalf of the Facility Management team
  • Develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
  • Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive / salary administration
  • Ability to interpret and make data driven decisions to drive productivity and performance
  • Manage and encourage participation in the client and Jones Lang LaSalle Employee Recognition Awards programs
  • Performs additional job duties as requested
  • Position requires domestic travel within the client account’s portfolio

    • Required Knowledge, Skills and Abilities (KSA) :

  • Strong Business Acumen around Budgets - Knowledge of standard business and accounting practices
  • Demonstrated Change Management
  • Ability to lead Innovation Management
  • Management of Vision and Purpose
  • Strong interpersonal skills and problem solving ability
  • Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
  • Excellent verbal / written communication and presentation skills
  • Customer Focus - Proven record of providing excellent internal and external customer service
  • Drive for Results and Innovation
  • Full understanding and ability to lead with Safety and Compliance
  • Strong organizational, management, and supervisory skills
  • Experience in matrix management organization desirable
  • Knowledge of work order or CMMS operating systems
  • Advanced computer skills with emphasis on Excel and possess the ability to analyze data

    • Supervisory Responsibilities :

  • Directly supervises and oversees facility management organization of approximately 90 FTEs with 5-6 direct reports. Carries out supervisory responsibilities in accordance with the policies enumerated within the Jones Lang LaSalle Personnel Handbook and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Knows, understands and sets an example relative to the policies within the Jones Lang LaSalle Personnel Handbook.

    • Minimum Required Education :

  • Bachelor’s degree or equivalent work experience in Facilities Management with management / technical emphasis
  • Minimum of eight years industry experience either in the corporate environment, third party service provider or as a consultant
  • CPM, RPA or CSM designation is preferred
  • MBA is desirable

    • Estimated total compensation ran for this position is :

    175,000.00 – 215,000.00 USD per year

    The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

    Location :

    Remote –Charlotte, NC, Raleigh, NC

    If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

    Personalized benefits that support personal well-being and growth :

    JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

    401(k) plan with matching company contributions

    Comprehensive Medical, Dental & Vision Care

    Paid parental leave at 100% of salary

    Paid Time Off and Company Holidays

    Flexible and Remote Work Arrangements may be available

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

    This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

    Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

    I want to work for JLL.

    Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

    Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

    Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

    California Residents only

    If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

    Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Accepting applications on an ongoing basis until candidate identified.

    Create a job alert for this search

    Integrated Management • Charlotte, NC