Encore Global is hiring : Event Technician, Audio Visual - Atlanta Marriott Alpha

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.
• Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

Competencies

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as : Continuously, Frequently, Occasionally, and Never.

Environment and Additional Details

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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