Deputy Director of Project & Operational Excellence

Deputy Director, Project & Operational Excellence

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA's Asset & Capital Management (A&CM) Division leads the Authority's capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio one of the largest in NY State as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA's housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents' quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. A&CM's Strategic Services comprises five diverse teams who provide key business services and drive operational excellence across A&CM. Core functions of Strategic Services include : leading capital planning and financial administration including cost estimating for capital projects; supporting business departments to apply best-practice project management and project controls frameworks; enabling strategic vendor and contract management services; providing business intelligence services across the division to ensure data-driven management and decision-making; and supporting business operations through human resources management and logistics administration. Within Strategic Services, the Project & Operational Excellence (P&OE) team has three primary objectives : (i) support business departments to apply best-practice project management and project controls frameworks to capital projects, (ii) input to the planning and execution of related Division-wide policies and practices, and (iii) design and support implementation of business process improvement initiatives through A&CM's construction project management information system (PMIS), which the P&OE team is responsible for directly managing and supporting use of. P&OE is seeking to hire a Deputy Director to support the Head of the team in further developing and building out the team's capabilities and activities in the areas of capital projects schedule, cost, quality, safety, and risk management and controls, as well as analytical problem-solving and process design / enhancement. This includes leading efforts to enhance key technology systems utilized across A&CM for construction project management, and coordinating with NYCHA's central IT function to ensure the division's technology needs in this area are met. Reporting to the Head of Project & Operational Excellence, the Deputy Director of P&OE should have experience with large-scale construction programs and projects, preferably similar to those undertaken by NYCHA to renovate residential or commercial real estate properties, and specifically experience with implementing project controls frameworks across a large portfolio of such projects. The ideal candidate will have a keen eye for good process design and optimization, and experience with leading methodologies such as lean and Six Sigma. The Deputy Director should be able to effectively engage and communicate with business functions, and provide strategic guidance and support, on management and control issues at project, program and portfolio levels. Key day-to-day responsibilities include :

• Lead or participate in developing and implementing policies, procedures and approaches to be applied across the Division.
• Identify, prioritize, and oversee implementation of improvements to construction management workflows, and configuration and optimization of supporting software platforms (e.g., e-Builder) and tools.
• Hold regular meetings with project and program teams to support effective project management, verify schedule, cost and risk management processes implemented by project management teams strictly adhere to A&CM policies.
• Oversee and manage project controls analysts involved in executing the team's responsibilities, in particular schedule, budget / cost, and risk management analysis, controls, coordination and support to project teams.
• Review and analyze quality assurance reports for trends and root causes and ensure timely responses and remediation measures are effectively undertaken.
• Escalate project controls-related issues (e.g., unresolved baseline delays, potential cost overruns, recurring data inaccuracies, unmitigated risks, or policy non-compliance) to the Head of Project & Operational Excellence to ensure timely resolution, policy reinforcement, and / or strategic decision-making.
• Provide training and feedback to project controls analysts, as well as project management staff.

Additional Information :

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.

3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.