Entry Level Customer Experience Representative – Telecom
Elite Direct ManagementRialto, CA, US- Full-time
Are you eager to dive into the dynamic world of telecommunications? Join Elite Direct Management in Pomona as an Entry Level Customer Experience Representative – Telecom !
Elite Direct Management , the architect of market momentum for telecom giants, meticulously orchestrates sales and marketing campaigns that propel Frontier's expansion. We are seeking an empathetic, coachable Entry Level Customer Experience Representative to join our esteemed Frontier campaign in Pomona. This role equips ambitious individuals with training and mentorship to excel in customer service and client retention in a growth-focused environment.
As an Entry Level Customer Experience Representative, you'll immerse yourself in Frontier's customer support operations, gaining hands-on training in everything from high-speed internet, cutting-edge TV, and reliable voice services to refining your problem-solving and customer communication expertise. This experience will set you up for long-term success in customer engagement and retention.
Key Responsibilities of the Entry Level Customer Experience Representative
Engage proactively with customers in local communities local events, fostering a welcoming atmosphere and assisting with inquiries.
Undergo comprehensive training on Frontier’s fiber internet, TV, and voice solutions, developing expertise in telecommunications products.
Provide clear and detailed assistance, addressing inquiries on Frontier services, promotions, billing, and basic technical support.
Assess customer needs, identifying opportunities to recommend tailored Frontier services that best suit their requirements.
Troubleshoot Frontier devices and services, patiently guiding customers through steps to resolve common technical issues.
Facilitate account management, assisting with service upgrades, payments, and changes to ensure a seamless customer experience.
Apply effective engagement strategies, building strong customer relationships through trust and meaningful interactions.
Keep accurate records of customer interactions, service concerns, and resolutions in the CRM system for efficient follow-ups
Collaborate with sales teams, contributing to a dynamic, customer-focused, and results-driven work environment.
Participate in ongoing training, refining product knowledge, customer service skills, and staying informed about Frontier offerings.
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