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Guest Services Representative

Guest Services Representative

IR Management LLCCharleston, SC, US
11 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

THE LOCATION...

Hotel Richemont is an intimate boutique hotel nestled in the heart of downtown Charleston, a tucked away retreat just steps from the renowned restaurants, shops, and energy of King Street. Inspired by the city’s art, history, architecture, cuisine, and natural beauty, Hotel Richemont revels in the details that make indelible memories. Through an artful blend of historic and contemporary architecture, interior design, and stylish rooms to gathering spaces and warm service, the hotel celebrates the decidedly local and unique, captivates senses and hearts, and awakens the magic inside.

AS A GUEST SERVICES REPRESENTATIVE

Hotel Richemont is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guest's experience are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments and assisting guests through arrival to departure.

Responsibilities :

  • Always provide excellent and attentive service to guests.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Ensure proper credit card and key control policies are followed accurately.
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in / check-out needs, inquiries and reported problems.
  • Responsible for knowing hotel emergency procedures.
  • Maintain accurate accounts of cash, and credit transactions.
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
  • Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
  • Maintain a good working relationship with other departments and assist where needed.
  • Maintain knowledge of room types, amenities and features, hours of operation and area attractions.

Requirements : Qualifications :

  • 2+ years of employment hotel / guest service or in similar position preferred.
  • Additional education, training, or certification preferred.
  • Positive, friendly, and enthusiastic mindset with an excellent record of hotel management.
  • Ability to communicate effectively with fellow leaders, managers, employees, and all guests.
  • Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions.
  • Must be able to work days, nights, weekends and holidays.
  • Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

    • Benefits :

  • Competitive salary and benefits package.
  • Opportunity to be part of a dynamic and growing hospitality team.
  • Fast-paced and rewarding work environment.

    • The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and / or with or without cause.

    The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.