Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE :

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

CORE RESPONSIBILITIES:

• Provide Technical support to Customer Service and customers.

• Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.

• Complete field service assignments as needed

• Demonstrates high impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment and individually

• Usually works with direct supervision but can work independently if needed

• Perform field service on pumps for customers (i.e., repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

• Travel - up to 20%

QUALIFICATIONS:

• High school diploma or equivalent.

• 6+ months of technical work experience in electrical, mechanical, diesel, or fusion

• 1+ years of experience providing field service in a manufacturing / heavy machinery environment preferred

• A clean driving record and valid driver's license

• Capable of obtaining a CDL, class A or B with applicable endorsements

• Possess a working knowledge of pump or rotating equipment mechanical design.

• Microsoft Word, Excel, PowerPoint, and Outlook skills.

• Customer services experience

• Excellent communication (written and oral) and personal interaction skills required.

• The ability to conduct training to both technical and operations personnel.

• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.

• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.

What We Offer:

• Health, Dental and Vision insurance available on your 1st day of employment

• Generous retirement savings plan

• Generous PTO package and paid holidays

• Career progression and development plans

• Company wellness, rewards and recognition, and employee discount programs

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation