Job Title : Business Analyst
Location : Hartford, CT
Duration : 12+ Months
Type : REMOTE
Job Description :
The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis, processes documentation, and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service.
Experiences Required for This Role
- Requirements Analysis - At least 3 years of experience and use cases with the following :
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Staying up to date on the latest process and IT advancements to automate and modernize systems
- Conducting meetings and presentations to share ideas and findings
- Working closely with clients, technicians, and managerial staff
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Serving as a liaison between stakeholders and users
- Managing competing resources and priorities
Process Documentation - At least 3 years of experience and use cases with the following :
Documenting and communicating the results of your requirements analysisEffectively communicating your insights and plans to cross-functional team members and managementGathering and reporting critical information from meetings with various stakeholdersMonitoring deliverables and ensuring timely completion of projectsUser Acceptance Testing - At least 2 years of experience and use cases with the following :Ensuring solutions meet business needs and requirementsPerforming user acceptance testingDigital Platforms, Tools and Discipline - At least 2 years of experience and use cases with the following :Working with enterprise scale digital platforms specializing in at least 3 : omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement / delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing of productivity, communication and analysis tools to manage iterative delivery, such as JIRA / Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Knowledge, Skills, and AbilityBusiness Analysis
Exceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersAdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsPerformance in Complex Situations
Communication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project work streams.Service Design Team Building
Supporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & Qualifications
Other Desirable Skills
A bachelor's or master's degree in business or related field.3 years of business analysis or a related field.1 year of user-centered design.1 year of user research and analytics.1 year of customer relationship management platforms such as Salesforce.1 year of web content management platforms such as Sitecore.