eCommerce Sr. Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Architect the Future of Digital Commerce at Salesforce!

Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We're reimagining how customers buy, manage, and grow their Salesforce footprint-through modern, scalable, and AI-enhanced digital experiences.

As eCommerce Architect, you will serve as the senior technical leader driving the architecture vision, design, and integration strategy across Salesforce's digital commerce and self-service ecosystem. You'll partner closely with the Product Director, eCommerce & Self-Service, and work across engineering, infrastructure, data, and security teams to deliver resilient, extensible, and customer-first commerce capabilities.

This role will shape the technical foundation of key platforms-including the Billing Portal, Tableau Store, and OneCheckout global payments-as well as the unified API-first service layer that supports cross-cloud and cross-channel experiences. You'll help define how Agentforce and Data Cloud capabilities are embedded into these flows to power intelligent, personalized, and self-directed user journeys.

What You'll Own

Platform Architecture & Strategy

Define and evolve the technical architecture of Salesforce's eCommerce and self-service platforms.

Champion an API-first, event-driven architecture that enables modular, scalable services across multiple product lines and customer touchpoints.

Embed agentic patterns and AI / ML workflows into core services using technologies like Agentforce, Einstein, and Data Cloud.

Solution Design & Integration

Design end-to-end solutions for key digital flows-billing, purchasing, renewals, and upgrades-while ensuring alignment across front-end, middleware, and back-end systems.

Lead architectural decisions across a wide range of dependencies, including Q2C, pricing engines, identity, payments, and subscription management.

Collaborate with engineers and technical leads to decompose complex business requirements into scalable systems and services.

Cross-Functional Leadership

Partner closely with Product, Engineering, Security, and Enterprise Architecture teams to drive delivery and scalability.

Engage with stakeholders across PLG, T&P, Product & Pricing Strategy, and Revenue Operations to ensure technical solutions are aligned with business goals.

Represent eCommerce architecture in technical steering committees and architecture governance forums

Who You Are

Experienced Systems Architect : 10+ years in software engineering or architecture roles, with significant experience in eCommerce, subscription commerce, or digital platform development.

API-First Champion : Proven track record designing scalable, secure, and performant APIs and service-oriented architectures (SOA or microservices).

Builder with Vision : Able to translate high-level business and product vision into pragmatic, future-ready architecture.

Collaborative Leader : Excellent communication skills and the ability to influence and partner across product, engineering, and business teams.

Tech-Forward Strategist : Strong understanding of modern commerce technologies including payments, tax, entitlements, usage-based billing, and orchestration platforms.

Preferred Experience

Prior experience in a high-scale SaaS or multi-cloud environment.

Deep understanding of Salesforce technologies and / or Salesforce ecosystem.

Experience with Data Cloud, AI-driven experiences, or agentic architectures.

Familiarity with Q2C, PLG, and self-service adoption models

A related technical degree required

Why Join Us

This is your opportunity to architect the next generation of commerce at one of the most innovative software companies in the world. You'll design foundational services and experiences that will serve millions of customers, enabling them to interact with Salesforce in smarter, more seamless ways. With Agentforce, Data Cloud, and a deeply unified platform at your fingertips, you'll help lead a transformation that's strategic to the future of the business.

In office expectations are 10 days / a quarter to support customers and / or collaborate with their teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.