Managed Service Help Desk Support Level 2

Job Description

We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.

We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn. If you have the right attitude we can help you get the right skills.

The position that we are looking to fill is for a full-time Level 2 help desk / field technician.

Candidates should have a thorough knowledge of the following at minimum :

• Ticketing Systems (ConnectWise preferred)

Anti-Virus and Malware software

Microsoft Office through 2016 and 365

Windows 11

Active Directory knowledge

Remote Monitoring Systems

Providing remote support

365 / GSuite knowledge a big plus

Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments. Our clients range in size from 5 users to the enterprise.

We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?

A current driver's license, clean driving record, and dependable transportation are necessary.

Applicants must be U.S. citizens.

Must be able to lift up to 50 lbs.

Please send a resume, salary history and the best method to contact you.

Compensation : Flexible for the right candidate

PTO and Benefits included