Assistant General Manager (Assistant Community Manager) - Santa Monica

Assistant General Manager

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Assistant General Manager will report to the general manager and perform administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings and overseeing facility maintenance. This role will also be responsible for evaluating applicants and negotiating contracts.

This is an in-person position located in Santa Monica, CA. Weekend availability is required.

What You'll Do :

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Assume General Manager's duties / authority in absence of immediate supervisor in accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel loved
• Respond to resident and guest questions and concerns in a timely manner
• Be responsible for resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Ensure unsafe conditions are corrected in a timely manner
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
• Complete accounting month end process and assist with monthly financial statement reporting
• Provide general clerical assistance to community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Continuous understanding of the property's condition related to capital, repairs, vacant status, etc.
• Oversee of planning and execution of resident and guest events
• Oversee and provide back up to the leasing floor
• Assist in monitoring advertising source effectiveness
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills and Experience :

Sentral Benefits :

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role :

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.