Senior. Manager, Talent Acquisition Support Services & Enablement

Senior Manager, Talent Acquisition Support Services & Enablement

At Marriott, Talent Acquisition Operations and Enablement is a critical function driving seamless, efficient, and scalable hiring processes that support business growth and workforce transformation. This role centers on operational excellence, process enablement, global scale and stakeholder collaboration to empower Marriott's global talent acquisition teams. The Senior Manager, Talent Acquisition Support Services & Enablement, will own the execution and continuous improvement of TA processes and workflows globally to maximize recruiter productivity, enable global growth, and deliver an exceptional candidate experience. This position is ideal for a proactive, detail-oriented leader with a strong background in TA operations, HR technology, cross-functional project management and off-shore team operations. The ideal candidate combines strategic thinking with hands-on operational execution, a deep understanding of TA technology platforms, and a passion for enabling recruiting teams through process optimization and data-driven insights.

Key Responsibilities

Talent Acquisition Operations & Process Optimization

Manage and enhance end-to-end TA operational workflows to drive efficiency and consistency across global recruiting teams.

Partner closely with regional TA leaders, HR, and business stakeholders to identify operational gaps and implement scalable solutions.

Leverage data and analytics to monitor TA performance, identify bottlenecks, and recommend process improvements.

Partner with legal, compliance, and data privacy teams to ensure recruiting practices align with local and global regulations.

Accountable for off-shore TA support center of scale, including the execution of operational workflows, audit processes, error reduction, and data-driven insights.

Recruiting Systems & Tools Enablement

Support the adoption and optimization of core TA systems (e.g., ATS, CRM, scheduling tools) through process alignment, documentation, and user training.

Collaborate with HRIS and TA enablement teams to ensure systems effectively support operational processes and user needs.

Monitor system usage and process metrics to identify training needs or system / process enhancements.

Talent Acquisition Process Management & Standardization

Lead the design, documentation, and continuous improvement of end-to-end recruiting processes, including intake, sourcing, interviewing, offer, and pre-boarding workflows.

Ensure process consistency and compliance across all geographies, business units, and talent segments.

Develop and maintain SOPs, process maps, and training materials for global recruiting teams and hiring partners.

Stakeholder Engagement & Issue Resolution

Serve as the escalation point for operational issues, ensuring timely resolution and root cause analysis.

Build strong relationships with TA leaders, recruiters, HR partners, and hiring managers to align operational support with business priorities.

Drive change management and communication efforts during process updates or system rollouts.

Voice of the Candidate & Recruiter

Champion the voice of recruiters, candidates, and hiring managers in all process and technology design decisions.

Conduct user research and needs assessments to identify improvement opportunities.

Turn user insights into prioritized, actionable enhancements to processes and workflow efficiencies.

Facilitate cross-functional communication and collaboration to ensure alignment and consistency across regions.

Stakeholder Engagement & Enablement

Act as a trusted advisor to recruiters, hiring managers, and HR partners by providing training, guidance, and support on TA processes and workflows.

Gather feedback and conduct needs assessments to drive continuous improvements aligned with user experience and business goals.

Facilitate cross-functional communication and collaboration to ensure alignment and consistency across regions.

Project Support & Change Management

Support TA technology projects, including execution, communication, and stakeholder engagement.

Facilitate alignment across functions, ensuring high adoption and sustained value from new tools or process changes.

Governance & Global Alignment

Support the maintenance of a global TA technology roadmap aligned with Marriott's HR and business objectives.

Help coordinate governance efforts across regions to ensure consistency, compliance, and continuous improvement of tools and practices.

Support the governance of TA operational policies and technology usage to ensure compliance with global standards and data privacy requirements.

Maintain and communicate a global TA operations roadmap aligned with Marriott's talent strategy and technology investments.

Develop and deliver operational reporting and dashboards that provide actionable insights to leadership and stakeholders.

What This Role Is Not

Direct recruitment or hiring responsibilitiesregional TA teams lead these efforts.

System configuration and technical builds, which are managed by HRIS and IT teams.

First-line support for recruiters or candidates, which is handled by HR service delivery.

Qualifications

Bachelor's degree in Human Resources, Business, Talent Acquisition, or a related field.

6+ years of experience in talent acquisition, HR operations or digital transformation.

Proven track record managing cross-functional projects and influencing stakeholders in a matrixed environment.

Strong problem-solving and consulting skills; ability to translate complex needs into actionable solutions.

Familiarity with the TA tech landscape, including ATS, CRM, conversational AI, and analytics tools.

Experience with leading and managing operations of off-shore teams