Service Plumbing Project Manager

Job Description

Are you a results-driven leader with a proven ability to manage service projects and build strong client relationships? Do you thrive in a fast-paced, dynamic environment where you can take ownership of projects and drive business growth?

As a Service Plumbing Project Manager , you will have the opportunity to leverage your expertise to actively seek out, design, coordinate, and oversee commercial plumbing service projects while managing a portfolio of key accounts. This role plays a crucial part in maintaining strong client relationships, retaining existing business, and generating new project opportunities that contribute to the continued growth and success of SVM’s plumbing service department. In addition to managing the full lifecycle of service projects, you will help drive strategic account development and deliver solutions that align with our clients’ needs.

What You Will Do

• Develop and manage a portfolio of plumbing and piping accounts, specializing in service agreements, repairs, and commercial service projects.
• Proactively generate new business through prospecting, cold calling, emails, and onsite meetings with prospective clients.
• Build and manage a sales pipeline, tracking leads, proposals, follow-ups, and contract renewals, and provide regular updates in internal meetings.
• Conduct regular job walks and inspections to evaluate plumbing and piping systems, gather site information, and recommend repair or project solutions tailored to client needs.
• Prepare detailed proposals for new and existing clients, customizing scopes of work to meet client needs.
• Oversee service projects from inception to completion, ensuring alignment with client expectations, budget, and timeline.
• Manage project budgets, labor forecasting, job costing and material procurement to ensure financial performance and timely completion.
• Coordinate with project teams and field technicians to discuss job progress, troubleshoot issues, and ensure project milestones are met.
• Maintain all project documentation, including submittals, RFIs, change orders, purchase orders, and service reports, in an organized and accessible format.
• Participate in bi-weekly service project meetings to discuss pending and ongoing projects, labor allocation and challenges.
• Tracks and manage annual contract renewals, engaging with clients prior to expiration for repeat business.
• Identify and pursue cross-selling opportunities for HVAC services by collaborating with internal partners to deliver comprehensive service offerings.
• Collaborate with Engineering, Sales, and Operations teams to develop project scopes, ensure permitting and compliance requirements (e.g., Title 24) are met, and deliver seamless service execution.
• Collaborate with vendors to compile project submittals, procure materials, ensuring accurate pricing, delivery dates, and specifications.
• Maintain Work in Progress (WIP) reports and present financial updates in monthly accounting meetings.
• Address customer inquiries and concerns promptly, and accurately, escalating when necessary.
• Maintain a competitive edge by staying abreast of market trends, emerging technologies, and industry advancements within the assigned region.
• Provide technical expertise and attend job walks as needed to support internal teams with plumbing-related solutions.
• Conduct post-project follow-ups to address warranty issues, gather feedback, and identify additional service needs.
• Create detailed design solutions based upon site surveys, design drawings and in collaboration with sales engineers and senior team members.
• Collaborate with team members on unique opportunities or service contracts as required.
• Assist with other duties related to Service Projects as business requires.

Education, Skills & Experience

Compensation & Company Benefits Include

This is a full-time exempt position. The compensation for this role is $100,000 - $140,000 and is based on experience and skillset.

Health : Medical / Dental / Vision / Life & Disability Insurance / FSA

Well-Being : Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Interactive Breakroom

Financial Wellness : Deferred Compensation Plan / 401k w / Employer Contribution / Employee Referral Bonus / “Positive Pulse”

Community Investment : Volunteer Opportunities / Team Building Activities / Employee Activities

Physical Requirements

As a Plumbing Service Project Manager in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below :

Who We Are

At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service / maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.