Legal Client Service Representative

JobotAustin, TX, US

7 days ago

Job type

Full-time

Job description

This Jobot Job is hosted by : Katie Griffith

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $60,000 - $75,000 per year

A bit about us :

We are a prestigious law firm servicing clients throughout Texas.

Why join us?

Competitive Salary
Excellent Benefits
401(k) Match
Family Friendly Environment
Work / Life Balance
PTO

Job Details

We are seeking an experienced Client Service Representative to join our reputable legal firm in Austin.

The successful candidate will play a crucial role in establishing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded. This role provides a unique opportunity to work in a fast-paced environment, where each day brings new challenges and opportunities to make a significant impact on our clients' experience.

Responsibilities :

Acting as the primary point of contact for our clients, addressing their queries and concerns with utmost professionalism and efficiency.

Providing valuable information to clients regarding our services, procedures, and legal processes.

Collaborating with legal teams to ensure client needs are met and assisting in the development of legal strategies.

Maintaining comprehensive and accurate client records, including transactions, conversations, complaints, and correspondence.

Ensuring strict confidentiality and compliance with all legal and company regulations.

Building sustainable relationships and trust with clients through open and interactive communication.

Qualifications :

A minimum of 2 years of experience in a client service role, preferably within the legal, banking, real estate, or similar elevated industry space.

Exceptional communication skills, both written and verbal.

Proven track record of managing and resolving client complaints.

Excellent organizational skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.

Proficiency in using computer software and systems, including CRM systems and Microsoft Office Suite.

Proven ability to work both independently and as part of a team.

High degree of professionalism, with a client-centric approach to tasks.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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Client Service Representative • Austin, TX, US