Enterprise Customer Success Manager - GSI Partnership

Job Title

Responsibilities : Implementation & Activation : Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines. Strategic Account Management : Own the customer experience across their lifecycle managing account and success plans grounded in the customers' business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic. GSI Project Management : Serve as a strategic project manager, overseeing Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships in the future. Technical Guidance : Become an expert in Anthropic's products, methodology, and prompting techniques to provide hands-on technical advice and optimization recommendations. Change Management : Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence Cross-functional Collaboration : Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development.

You may be a good fit if you have : 6+ years of experience in Customer Success. Experience driving success with Deloitte or other GSIs (e.g. Accenture, IBM, Cognizant, TCS, etc.) and Consulting Firms (McKinsey & Company, Boston Consulting Group and Bain & Company). Proven track record managing both project-based engagements and ongoing strategic relationships. Technical acumen, confident explaining complex topics to customers in all roles and levels. A knack for bringing order to chaos and an enthusiastic "roll up your sleeves'' mentality. You are a true team player. Experience developing scalable enablement programs, frameworks, or repeatable delivery methodologies. Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs. Proven track record of driving outcomes in highly matrixed organizations where you had no formal authority. Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities. Passion for AI and interest in responsible development of advanced systems.

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation. Annual Salary : $260,000 - $315,000 USD.

Logistics Education requirements : We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy : Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship : We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Minimum Salary : 260000 Maximum Salary : 315000 Salary Unit : Yearly