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Claims Specialist

Claims Specialist

Elias & Co. StaffingRiverside, CA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Schedule : Mon-Fri 8am-5pm + OT & Weekends as needed

Pay : $20 / hr-$24 / hr DOE

Job Summary : Build relationships & trust with customers, providing customer service and support by responding in a timely manner with an appropriate solution or alternative. Excellent communication & active listening skills to reassure the customer that the team cares & is committed to resolving their situation quickly.

Qualifications :

  • Must be able to pass E-Verify
  • 1 year of claims experience
  • Excellent phone etiquette & customer services experience
  • Ability to multitask & prioritize
  • Knowledge of Microsoft Office (Word / Excel)
  • Knowledge of CRM systems & practices

Duties & Responsibilities :

  • Manage a high volume of inbound calls.
  • Respond to customer complaints
  • Ability to assess & identify customer needs
  • Document customer interactions in database
  • Follow communication procedure's, guidelines, and policies
  • Follow up to ensure resolution.
  • Review claims incidents & issues with driver teams
  • Company Description

    We're the highest rated staffing company in California and have vast experience specializing in warehouse, manufacturing, assembly, and food industry labor.

    Our Values :

  • \tSelf-Actualization
  • Self-Actualization is the fulfillment or realization of one’s own potential. We strongly believe that businesses exist to maximize people, not just profits.

  • \tFeedback & Courage
  • Giving and receiving feedback effectively requires both courage and vulnerability. Feedback is a powerful tool that we use to see ourselves and grow.

  • \tTransparency & Trust
  • Transparency builds trust. Trust is the belief and confidence in the integrity, reliability and fairness of a person or organization. Trust is the foundation of relationships and it is essential to high-performing teams.

  • \tExcellence & Humility
  • Our business strategy is based on providing excellent service and we must have the humility necessary to recognize when we must improve.

    Company Description

    We're the highest rated staffing company in California and have vast experience specializing in warehouse, manufacturing, assembly, and food industry labor. \r\nOur Values : \r\n

  • \tSelf-Actualization\r\nSelf-Actualization is the fulfillment or realization of one’s own potential. We strongly believe that businesses exist to maximize people, not just profits. \r\n
  • \tFeedback & Courage\r\nGiving and receiving feedback effectively requires both courage and vulnerability. Feedback is a powerful tool that we use to see ourselves and grow. \r\n
  • \tTransparency & Trust\r\nTransparency builds trust. Trust is the belief and confidence in the integrity, reliability and fairness of a person or organization. Trust is the foundation of relationships and it is essential to high-performing teams. \r\n
  • \tExcellence & Humility \r\nOur business strategy is based on providing excellent service and we must have the humility necessary to recognize when we must improve.
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    Claim Specialist • Riverside, CA, US

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