Field Service Technician

Field Service Technician Job Summary Seeking a Field Service Technician to perform preventive maintenance, troubleshooting, and commissioning of freeze-drying equipment installed globally. The role involves supporting equipment testing, production, and customer service when not traveling. - Responsibilities also include maintaining accurate service documentation and providing on-call support per customer agreements. Candidates must represent the company professionally and foster strong customer relationships. Key Responsibilities Perform global preventive maintenance on freeze-drying systems Diagnose system faults and implement corrective actions Support commissioning and production / testing tasks Maintain accurate service records and documentation Provide on-call support as needed Deliver professional service and build positive customer rapport Qualifications Technical certificate or degree in electromechanical or process-related field 3–5 years of experience in installation and maintenance of industrial equipment Strong understanding of PC / PLC-based control systems (SCADA) Proficient in reading mechanical and electrical schematics Self-motivated with excellent organizational and communication skills Preferred Experience Hands-on troubleshooting of complex industrial systems Experience in FDA-regulated or similar environments Familiarity with freeze-drying equipment and processes Willingness to travel frequently and respond to on-call needs Strong customer service orientation and problem-solving skills It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity / Affirmative Action Employer and embraces diversity in our employee population.