Enterprise Project Manager Executive

Why is this position open : This position is open because were beginning a CRM reimplementation project and need dedicated support to ensure its success. The CRM Consultant will serve as a business analyst to gather requirements document processes and work closely with the technical team. This role is essential to help the agency enhance customer relationships optimize business processes and ensure the new CRM system is effectively designed implemented and adopted across the organization.

Interview Process : 1 round virtual (video required)

Duration of the Contract : 12 months

Possibility for Extension : Yes

Work Location : Role is hybrid (3 days onsite per week)

Candidate location : Candidate MUST be a SC resident. No relocation allowed.

Business Analyst - CRM Consultant

Overview :

The CRM Consultant will play a crucial role in helping the organization enhance customer relationships and optimize business processes through the effective use of CRM (Customer Relationship Management) software. This individual will assess business needs design tailored CRM solutions and ensure systems are implemented and adopted successfully to drive organizational goals.

Key Responsibilities :

• Evaluate business needs workflows and customer engagement processes to identify CRM requirements and opportunities for improvement.
• Design configure and implement CRM systems that align with the organizations goals and operational structure.
• Develop and document Standard Operating Procedures (SOPs) and training materials to ensure staff adoption and consistent CRM usage.
• Create and execute CRM strategies that improve customer relationships data management and business productivity.
• Collaborate closely with sales marketing and customer service teams to ensure CRM tools support their activities and objectives.
• Monitor and analyze CRM system performance providing recommendations and adjustments to optimize effectiveness.
• Prepare reports and insights for leadership and key stakeholders on CRM performance user adoption and ROI.
• Stay up to date on CRM technology trends and emerging tools to recommend improvements and innovations.
• Assist with CRM vendor selection evaluation and implementation processes when introducing new platforms or upgrades.

Qualifications & Skills :

Preferred Qualifications :

Required Skills : -

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1