The Director of Operations is a senior operational leader responsible for driving performance, accountability, and scalable systems across healthcare, housing, and mental health programs. This role translates executive strategy into measurable operational outcomes and leads cross-functional initiatives that improve quality, efficiency, and impact.
This is a high-impact leadership role overseeing multiple program managers and enterprise-wide initiatives within a mission-driven organization serving vulnerable populations.
10+ years operational leadership in healthcare, social services, or mission-driven organizations
5+ years managing managers
Experience in at least two:
Healthcare administration
Housing / supportive housing programs
Mental health services
Integrated care models
Proven track record managing complex cross-functional initiatives
Experience building systems in growing or resource-constrained environments
Advanced project management (Agile, Asana, Monday, MS Project, etc.)
Strong data analysis and KPI development skills
Proficiency with Excel and BI tools (Tableau, Power BI, dashboards)
Knowledge of healthcare compliance (HIPAA, regulatory standards)
Experience with performance measurement frameworks
Master’s degree preferred (MPH, MHA, MSW, MBA or related)
PMP, Lean Six Sigma, LCSW or similar credentials a plus
Integrated care models (health + behavioral health + social services)
Work with vulnerable populations (homelessness, SMI, chronic illness)
Medi-Cal / Medicaid programs
Budget oversight ($5M–$15M)
HIPAA, Joint Commission, CARF familiarity
Los Angeles County healthcare/social services landscape
Medical, dental, vision (90% employer paid)
401(k) with 4% match
20 PTO days + 12 holidays
$5,000 annual professional development
Hybrid schedule (3 onsite / 2 remote)
12 weeks paid parental leave
Growth path to VP of Operation
Director of Operations - Healthcare & Social Services • Los Angeles, CA, us
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