Restaurant Manager - Gresham Area

JACK IN THE BOX : Management Job Description

We have an exciting opportunity for you to join our team! Welcome to 3 Brothers Restaurants - we operate all Jack in the Box restaurants in the Portland, Vancouver, and Salem Metro areas! We are looking for individuals like you who are able to bring our values of Quality People, Service, Food, and Restaurants to life in our locations!

POSITION SUMMARY :

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of Jack in the Box, Inc. systems. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

AVAILABILITY :

Open availability to all days, all shifts. Is on schedule for 40-45 hours weekly driving sales, completing store administration, and training team "on the floor" in a sales generating position, typically recording a 45+ hour work week including phone calls, messages, transferring product, assisting in the area, and covering additional shifts and or staying late.

KNOWLEDGE / SKILLS / ABILITIES :

Is a self-starter who takes initiative with limited direction. Demonstrates integrity and ethical behavior. Must be at least 18 years old. ServSafe certified. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment. Proficient knowledge of personal computers and related software applications. Must possess a valid license, insurance, and use personal vehicle for travel to other restaurants / business locations as required. Proven analytical skills; and good organization and planning skills.

PHYSICAL REQUIREMENTS :

Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-65 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

KEY DUTIES / RESPONSIBILITIES :

• Internal Service : Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient amount of employees; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
• External Service : Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
• Sales & Profits : Utilizes management information tools to analyze restaurant operational and financial performance each month, including Income Statements, guest service reports, online feedback, local health and fire inspections, Food Safety checklist compliance, and Jack in the Box, Inc. brand inspection / consultations / audits, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with office resources as needed. Focuses efforts on increasing restaurant sales and profitability. Considers cost / benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.

SELECTION SKILLS / QUALITIES :

REASONABLE ACCOMMODATION : Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.