Desktop Engineer

Summary :

Under general supervision and according to established policies and procedures, the Desktop Engineer position provides enterprise clients technical leadership in the design, engineering, implementation and day-to-day operations of desktop solutions and related technologies. Responsible for the Firm's desktop computing environment, ensuring hardware and software is maintained and provides the best experience to all end users. The Desktop Engineer is also involved with extensive team and customer interaction, provides on-site and remote technical support in the resolution of escalated issues, maintaining positive contact with attorneys and support staff and observing confidentiality of personnel and Firm matters.

Essential Duties and Responsibilities :

• Providing on-site and remote escalation support for all datacenter, desktop and mobile environments in a 24 / 7 / 365 environment.
• Maintaining a multi-site Microsoft System Center Configuration Manager infrastructure.
• Deploying, inventory and compliance reporting of all systems, applications, and patches.
• dvanced troubleshooting of multi-tier virtual / physical systems, applications and patches.
• Identifying bugs and deficiencies in client management tools or processes, planning for and successfully implementing steps to remediate.
• Maintaining meticulous documentation of all managed systems, deployment processes, software configurations, packaging procedures, imaging processes, QA testing and other desktop and application-related processes.
• Collaborating with other teams including Support, Infrastructure, Security and other related groups.
• Enforcing procedures as they relate to technical change management, patch management and core systems monitoring.
• Use of the Firm ticketing system to process, update and resolve incoming service and change requests.
• Working to achieve a balance between system performance and stability and end-user convenience, ergonomics and usability.

Knowledge, Skills, and Abilities Required :

Education and Experience :

Working Conditions :