Cashier / Front Desk

Job Description

Job Description

Cashier / Front Desk

Altitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.

What You Need

• Excellent communication skills
• Reliable transportation, to and from work
• Completion of in-house safety training
• Work experienced a plus, but not required

A Typical Day

Perks

Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.

FRONT DESK JOB DESCRIPTION

The Front Desk employee reports directly to the Director and to the Manager of Altitude Trampoline Park.

Front Desk employees are expected to :

The front desk is the engine of the park...You make the park run smoothly

Answer phone promptly and use the guest's name during phone conversation

Properly open and close the front desk each day according to Standard Operating Procedures

Ensure the accurate and complete registration / waivers. If uncertain consult with management prior to admitting anyone into the park

Know all the pricing options, party packages, park hours and facility features by heart

You are an expert at the Center Edge POS system

Upsell the park, birthday packages, sessions and retail, as well as programs, promotions and / or discounts available.

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Maintain a clean, safe, fully stocked and well organized work area

Accurately book, change and cancel jump appointments

Be Responsible

Participate in and help facilitate staff training

Be on time for your shift

Attend ALL scheduled staff meetings

You are a court monitor too

Peer over to the rock wall, basketball, and main court area from the front desk

Fill in as a court monitor when needed

Communicate to management any and all occurrences involving staff or guests in the park that require attention

Communicate and enforce all park regulations and jumping rules in a personable and professional manner