Intake Support Assistant

Job Full Description

Job Title : General Office / Intake Coordinator

Location : Salem, Oregon

Salary : From $23.00 per hour

Hours : Full-time (35-40 hours per week)

OVERVIEW The Intake Support Assistant provides flexible coverage and support, including the Advocacy Office, Shelter and Administrative Services. This position fills in for the Resident Services Advocate and Intake Coordinator during absences, high-demand periods, or special projects to ensure consistent, trauma-informed services and smooth daily operations. The Intake Support Assistant plays a vital role in sustaining a welcoming, safe, and organized environment for survivors, residents, and visitors. The role requires adaptability, professionalism, and strong communication skills, along with the ability to collaborate effectively across teams and adjust to changing priorities.

Key Responsibilities

Coverage and Direct Service - Provide coverage for Resident Services Advocate and Intake Coordinator as needed, ensuring continuity of services for clients, residents, and callers.

• Greet and assist residents, clients, and visitors with professionalism and compassion, ensuring a welcoming and trauma-informed environment.
• Support youth, families, and individuals by providing advocacy, resources, and referrals when serving in coverage roles.
• Maintain confidentiality and ensure accurate, up-to-date documentation of client interactions and program activities.
• Provide front desk coverage while staff attend meetings to ensure continuous reception and client support.
• Assist with setup, logistics, and general support for agency support groups and the seasonal Volunteer Training Program.

Administrative Support

Agency Support and Special Projects

Basic Skills

Understanding of Victim Services Advocacy

Required

Schedule : Primarily Monday-Friday, with an 8-hour day shift; night shift and weekend availability as needed.

Salem, OR

1950

454 Church St NE

Suite 120

Salem, OR 97301