Complex IT Manager

Job Description

Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Purpose :

Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Essential Functions and Responsibilities

• Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
• Ensure monitoring, analysis, troubleshooting, and corrective actions for O / S and application patching and anti-virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network.
• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
• Provide support for hotel business technologies to include POS, High-Speed Internet, FTG / VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
• Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams - Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
• Review of IT Operating and Capital Budgets.
• Provisioning of user roles, rights, and access to business applications.
• IT Equipment Disposal.
• Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

General

Required Qualifications

Preferred Qualifications

Education and Experience

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.