IS Service Manager, Commerce

Description

The IS Service Manager, Commerce is a key leader within the IS Service Management team, responsible for ensuring the delivery of high-quality application maintenance and support services in alignment with defined service level agreements. IS Service Manager, Commerce will apply a comprehensive understanding of complex ERP, CRM and / or other enterprise solution architecture and integration. The Service Manager also oversees application lifecycle management, including obsolescence and security compliance. They collaborate across business and technical teams, contributing to both operational support and strategic IS projects within specific domains.

Primary Duties

• Design the service and ensure it is formalized, communicated, and known : Promote usage of service to end-users and maximize usage of service features; ensure accuracy of published service catalog and referential (intranet, ticketing, etc).
• Implement the service : Follow carefully what the partners deliver; Coordinate high severity incidents resolution; Lead problems resolution; Review Root Cause Analysis (RCA) when needed.
• Guarantee consistency on the service scope : Follow-up changes implementation and identify changes-related incidents and problems; Provide upstream inputs (at initiative level) to ensure that necessary prerequisites are taken into account; Identify potential risks induced by a project to decide of GO / NO GO; Escalate when necessary; Downstream : make sure prerequisites to transition from project to run are met (support organization, user training...), in alignment with Project Manager, Domain Manager, and Portfolio Manager.
• Drive the continuous improvement plan on existing services, enhancement follow-up and service performance, with close links to stakeholders and the IS Team.
• Monitor service performance : Measure and provide reporting and metrics on performance of the service and confirm quality of service provided
• Ensure service teams receive proper and thorough knowledge transfer upon completion of project and / or Enhancements / features.
• Manage obsolescence.
• Guide, motivate and drive collaborators and partners to deliver support activities to reach defined objectives.
• Contribute to the definition of the Run organization taking into account scope changes
• Perform all work in compliance with company policy and within the guidelines of the companies Quality System.
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

Minimum Requirements :

Knowledge, Skills and Abilities

Limited travel; one international trip to France planned in 2026 to meet the team.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.biomerieux.com / or contact us at [emailprotected] .

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected] , or by dialing 711 for access to Telecommunications Relay Services (TRS).