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Hotel Front Desk Agent
Hotel Front Desk AgentMarriott Schaumburg • Schaumburg, IL, US
Hotel Front Desk Agent

Hotel Front Desk Agent

Marriott Schaumburg • Schaumburg, IL, US
16 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation : $18 per hour

Responsibilities :

  • Bookkeeping : keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Communicate with housekeeping to make sure guest rooms are ready
  • Handle customer complaints as necessary

Qualifications :

  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school diploma, GED, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems

    • About Company

    Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or Legoland, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

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    Hotel Front Desk Agent • Schaumburg, IL, US