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Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

JenoptikJupiter, FL, United States
1 day ago
Job type
  • Full-time
Job description

POSITION OVERVIEW

The Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations.

ESSENTIAL RESPONSIBILITIES :

  • Reviewing traffic violations
  • Processing payments
  • Maintaining working knowledge of customer rules and regulations
  • Ensure work is completed in accordance with local rules
  • Providing a one stop resolution to customer enquiries

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO) :

In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s)

  • Monitor service request workflow (Fresh Desk Tickets)
  • Assist with processing of backlog and incoming service requests within the department
  • Guide / Assist with the creation, maintenance, validation, and communication / use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
  • Assist in special assignments and projects as needed
  • Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
  • Assist in root cause analysis (RCA) creation / documentation as needed
  • Other duties as assigned by Management
  • Works well in a team environment and can work with individuals from all business areas
  • Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

    • REQUIREMENTS :

  • Dual language, fluent in English and Spanish is required
  • High School Diploma or GED equivalent
  • Minimum 2 years prior experience in similar role essential
  • Intermediate knowledge of Microsoft Office products (Excel, Word, Power Point)
  • Ability to pass state background checks
  • Capable of learning internal proprietary computer software applications
  • Effective communication skills, both written and verbal
  • Position located in Jupiter, Florida
  • Must possess "soft skills" : personal effectiveness, creative problem solving, strategic thinking
  • Minimum of 30 words per minute typing skills
  • Maintain strict confidentiality on all matters

    • DESIRED SKILLS :

  • Degree level education
  • Experience in Zendesk
  • Experience in SAP, or other ERP / MRP database desired

    • PHYSICAL REQUIREMENTS :

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.

    About Jenoptik

    At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you're one of us, come meet the challenges facing the world. At Jenoptik, we're creating a better future for all of us.

    The Jenoptik Smart Mobility Solutions division offers photonics-based, innovative and sustainable solutions, including technologies and services for traffic safety, public safety and toll control.

    For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

    Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

    Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

    Have we made you interested in this position?

    If so, we look forward to receiving your online application.

    Should you need any further information, please do not hesitate to contact us.

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    Customer Support Specialist • Jupiter, FL, United States