Customer Service Coordinator I - Service Response 32hrs / week

Customer Service Clerk In Transportation

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose / Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

We are seeking a full-time Customer Service Clerk in Transportation. At Tufts Medicine - Lowell General Hospital, we're more than a health system we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. Our Environmental Services Workers are a critical part of our team and our hospital. Lowell General Hospital is a great place to work with a family friendly culture, competitive salaries, and great benefits. If that excites you, then you belong with us.

What We Offer :

• Competitive salaries & benefits that start on day one
• 403(b) retirement with company match
• Tuition reimbursement
• Free on-campus parking
• Career growth opportunities
• Guaranteed hours and set schedule

Location : Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours : 32 Hours - 10 : 30am - 7 : 00pm - Every other weekend (Sat-Sun) and every other holiday

Job Overview :

This position is responsible for quality service excellence audits, monthly equipment and safety inspections, inter-department customer relations (SRC ASCOM) and supervision of Service Tracking to maintain inpatient testing flow. This position will also perform various other tasks to aid the shift they are assigned to by the ES department. Including covering shift positions when the department has scheduling constraints.

Minimum Qualifications :

Preferred Qualifications :

Duties and Responsibilities :

About Lowell General :

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation :

The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range : $17.00 - $20.02